Are you bulk billed?

Yes, we are a completely bulk billed practice and there are no fees whatsoever.

Do you have parking?

We are situated inside a shopping centre with an abundance of free parking.

Do you take walk ins?

We are more than happy to accept walk ins but please keep in mind that availability is subject to the doctors availability so if we are unable to accomodate you when you arrive we will attempt to get you a booking as soon as possible.

Returning phone calls and messages

Your phone call and voice messages will be returned by one of our friendly staff members within a reasonable time frame.

In case of emergencies please contact 000.

Cancelling appointment/late attendances

If you wish to cancel your appointment please give us a call 24 hours prior to the appointment. If you do not call to cancel your appointment you may be preventing another patient from getting much needed medical attention.

We understand that delays can happen however we must try to keep the other patients and doctors on time.

If a patient is 15 minutes past their appointment we will reschedule the appointment.

If you are unable to keep a scheduled appointment, please provide us with 2 hours advanced notice, to ensure that you will not be charged for the appointment . If less than 2 hours notice is given and we are unable to fill your time slot, you will be expected to pay $10 for the appointment.

Please note that if you fail to attend three appointments in a row you will be charged a seventy dollar ($83) fee; this will not be covered by Medicare.

No Medicare card

Our surgery is bulk billing for holders of a CURRENT MEDICARE CARD. A standard appointment with NO Medicare card is $80. New born baby NOT listed on a Medicare card is $40. There is also a separate fee structure for work related injury/illness for patients without a Medicare card .

Test Results

It is our practice policy to only disclose results at follow-up appointments, this ensures that the correct and adequate information is given to the patient upon receiving results We do not disclose results over the phone or via email unless advised by the Doctor. In case of urgent results the Bellbowrie Family Practice will contact you to make a follow-up appointment as soon as possible.